Shipping Policy

Trust & Satisfaction

Your trust and satisfaction are our top priorities. Every order matters to us, which is why Mary & James offers secure and reliable shipping for every item. Orders are insured and shipped via UPS, and you’ll receive a tracking number by email as soon as your order is on its way.

Processing Times

Packed and shipped: Within 1–3 business days
Delivery time: 7–14 business days

Track Your Order

Easily track your order using our live tracking system. Enter your order number, email, or tracking number to see estimated delivery dates and shipping updates.

We work hard to make ordering and delivery as simple and seamless as possible.

If you have any questions, our customer service team is here to help.

Always Free Shipping

Shipping is 100% free on all orders—no minimum purchase required.

Placing an Order

Ordering from Mary & James is simple:

  1. Go to the product page and click “Add to Cart” for the item you want. Make sure to select the correct size, color, or variant.

  2. Click “Proceed to Checkout” once your cart is ready.

  3. Fill in your shipping and billing information accurately.

  4. Click “Continue to Shipping” to review your address details. You’ll see that shipping is fully covered.

  5. Click “Continue to Payment” and choose your preferred payment method. All payment options are SSL-encrypted for secure checkout:

    • Credit card (AMEX, Mastercard, Maestro, Visa)

  6. Click “Complete Order” and follow any additional instructions from your selected payment method.

If you encounter any issues, our team is ready to assist.

Shipping Your Order

Found the perfect item? We want you to enjoy it as soon as possible! Orders are processed and shipped quickly. To maintain fair pricing, we sometimes consolidate packages and ship in bulk once certain minimum quantities are reached. We appreciate your understanding and support.

Still Have Questions?

For help with your order, email us at info@maryjamescharleston.com. Our customer service team is available 7 days a week and will provide fast, friendly assistance.